Frequently Asked Questions

If your home is already being maintained and needs a regular refresh, a standard cleaning is usually the best fit. If it's been a while, there's visible buildup, or you want extra attention on details, we recommend a deep cleaning. If you're moving in or out, a move-in/move-out cleaning is usually the right choice, since the focus is on cleaning an empty or mostly empty home.

A standard clean is designed for routine upkeep and maintenance. A deep clean is more detailed and focuses on buildup, detail areas, and surfaces that need extra attention. A move-out clean is for empty or mostly empty homes, preparing the space for the next occupant. Deep and move-out cleans are more detailed, but they don't include restoration work, repairs, junk removal, mold removal, pest cleanup, or permanent stain removal.

Your online quote is based on the details provided at booking, including home size, service type, condition, and selected add-ons. If the home requires more time, has heavier buildup than expected, or needs services outside the original booking, we may recommend additional time, add-ons, or an adjusted service plan before continuing.

Yes, but the service may require extra time or a deeper cleaning option. To help our team clean effectively, we ask that personal items, excessive clutter, and fragile belongings are picked up before arrival. Severe hoarding conditions, biohazards, pest infestations, or unsafe conditions are outside our service scope.

Availability depends on our schedule and team capacity. If same-day or next-day service is available, we'll do our best to help. For the best appointment options, we recommend booking as early as possible.

Our routine clean to keep an already-maintained home consistently fresh:

• Dusting surfaces
• Bathrooms: sink, countertops, shower, and toilet
• Vacuuming floors and carpets
• Mopping hard floors
• Kitchen: sinks, countertops, and stovetop
• Cobweb removal
• Exterior of cabinets and appliances
• Tidying common living areas and trash removal

It's intended for maintenance, not heavy buildup or restoration.

Everything in a standard clean, plus a more thorough, detailed pass:

• Baseboards and light switches
• Ceiling fans, fixtures, and vents (within reach of a 2-step ladder)
• Under and behind accessible appliances and furniture
• Inside cabinets (must be emptied)
• Detailed bathrooms: sink, mirror, countertops, shower, and toilet
• Detailed kitchen: sinks, countertops, and stovetop

A deep clean is highly detailed, but it doesn't guarantee removal of permanent stains, long-term buildup, mold, hard-water damage, paint, or deeply embedded grime in a single visit.

Designed for an empty (or mostly empty) home, so it feels fresh for the next occupant:

• Vacuuming carpets and mopping hard floors
• Inside cabinets and drawers (must be emptied)
• Cleaning appliances
• Pantry and closet areas (must be emptied)
• Interior window sills (within reach of a 2-step ladder)
• Detailed bathroom and kitchen reset (fixtures, countertops, backsplash)
• Removing dust and debris
• Ceiling fans, fixtures, and vents (within reach of a 2-step ladder)

It doesn't include junk hauling, furniture moving, repairs, construction cleanup, pest cleanup, mold removal, or restoration-level cleaning unless specifically agreed upon in advance.

Yes. For safety, insurance, and service-quality reasons, we don't provide the following:

• Stepping higher than a 2-step ladder
• Lifting or moving items over 25 lbs
• Junk hauling beyond emptying standard household trash into your property's designated on-site outdoor bins or dumpsters
• Hauling away large items, furniture, or excessive bags of garbage left behind during a move
• Cleaning biohazards, including mold, animal waste, litter, insect infestations, bodily waste, or bodily fluids
• Cleaning electronics such as TVs, computer monitors, or live lightbulbs
• Washing exterior windows
• Deep scrubbing walls or blinds
• Removing permanent paint stains
• Deep grout restoration
• Cleaning unfinished areas such as unfinished basements or garages
• Cleaning severe hoarding conditions
• Steam cleaning carpets or upholstery
• Cleaning while other contractors, movers, painters, plumbers, or service providers are actively working in the home
• Providing free re-cleans after an outside service provider has entered the home after our cleaning

While cleaner safety and insurance guidelines shape our boundaries, our top priority is delivering an exceptional clean for everything else in your home.

Inside appliance cleaning, such as inside ovens or refrigerators, may be available as an add-on depending on your selected service. Please choose the add-on during booking or contact us before your appointment so we can allow enough time.

We clean accessible areas within safe reach. We don't climb higher than a 2-step ladder, wash exterior windows, or provide deep scrubbing for walls or blinds. If an area requires special equipment, heavy scrubbing, or creates a safety concern, it may be outside our service scope.

To help us provide the most thorough clean possible, please remove personal items from kitchen countertops, bathroom vanities, shower ledges, and other surfaces you'd like cleaned. Please also clear the sink unless dishwashing is included in your service. Picking up clutter and securing fragile valuables lets our team focus on cleaning rather than moving belongings.

No, you don't need to be home as long as we have clear access instructions. Many clients provide a door code, lockbox, concierge instructions, or another approved entry method. Please make sure access details are accurate before your appointment.

Please provide access instructions before your scheduled cleaning. If our team can't access the home at the appointment time, the appointment may need to be rescheduled and may be subject to a fee.

We love our furry friends! To keep them safe and allow our team to clean effectively, please secure pets in a comfortable area or crate during your service. Please note that our team can't be responsible for pets that slip out of open doors during the cleaning process.

No. Our cleaners arrive fully equipped with the necessary cleaning products, vacuums, mops, and cloths. If you'd prefer we use a specific product in your home, just let us know before your appointment.

Pricing is based on service type, home size, condition, selected add-ons, and the estimated time required. Standard Cleans start at $149, Deep Cleans at $229, and Move In/Out Cleans at $299. Larger homes, heavier buildup, additional rooms, or special requests may require additional time or adjusted pricing. Recurring customers save: 15% off weekly, 10% off biweekly, and 5% off monthly service.

Your quote is based on the information provided when you book. If the home condition, size, scope, or requested services are different than expected, we may recommend extra time, add-ons, or an adjusted service plan. We believe in clear communication and will always do our best to explain any needed changes before continuing.

Payment is handled securely by credit card as part of the booking process. Please make sure your payment information is accurate before your appointment.

Tipping is entirely optional but always appreciated by our hardworking team. You can add a tip to your credit card payment or leave cash for your cleaners.

Sure thing. You can select add-ons directly during booking or reply to your confirmation email to request extra services. Last-minute additions are subject to team availability and may affect the appointment time or final price, so we recommend adding them as early as possible.

We understand that life happens and plans change. If you need to reschedule or cancel your cleaning, please notify us at least 24 hours before your scheduled appointment. Cancellations made with less than 24 hours' notice may be subject to a cancellation fee.

If our team arrives and can't access the home, we may need to reschedule the appointment. Because that time was reserved specifically for your home, a no-access or late-cancellation fee may apply.

We want you to love your space. If something from the original service scope was missed, please let us know within 24 hours of your cleaning. We'll review the concern and, when appropriate, send a team back to re-clean the specific areas that didn't meet expectations.

If you're not completely satisfied with your cleaning, please let us know within 24 hours. We'll send a team back to re-clean the specific areas from the original service scope that didn't meet your expectations, at no extra cost. If you're still not happy after the re-clean, we may provide a partial refund for those specific services depending on the situation.

We treat your home with the same care and respect we would our own. In the rare event that an accident occurs, we are insured and committed to reviewing it promptly. Please notify us within 24 hours of your service so we can begin the resolution process.

Our first step is always to understand the concern and make it right when possible. If something within the original service scope was missed, we may offer a re-clean of the specific area. Partial refunds may be considered after the re-clean process depending on the situation. Refunds aren't intended to cover issues outside the booked scope, permanent stains, unsafe conditions, or changes caused by other service providers after our team leaves.

Yes, you can request the same cleaner or team. While we can't guarantee availability every time, we'll always do our best to accommodate your preference.

You can reply to your follow-up message, email us, or use the review link provided after your cleaning. Feedback helps us recognize great work and improve where needed.

Recurring cleanings keep your home easier to maintain over time. You choose a schedule that fits your needs — weekly, biweekly, or monthly, depending on availability. Recurring discounts (15% weekly, 10% biweekly, 5% monthly) apply to visits after your first booking.

Yes. If you want to add rooms, request add-ons, update access instructions, change pet notes, or adjust your service type, just let us know before your next appointment so we can plan accordingly.